Support

Frequently asked questions.

What ages do you work with?

We coach players 13 and up. Players under 18 require a parent/guardian signature during onboarding, and we provide simple monthly progress reports parents can review.

Do I have to commit to a monthly plan?

No. Most services are available as one-off sessions or short packages. The Academy Membership is month-to-month and cancellable any time from your account.

What's your refund policy?

Unused coaching credits are refundable within 30 days of purchase, no questions asked. Completed sessions are non-refundable. See our Terms of Service for details.

How are coaches vetted?

Every coach interviews with Richard personally, submits references, completes a trial session with an existing member and is evaluated on the feedback that comes back. We turn away far more applicants than we accept.

Do you support console players?

Yes. Console coaching is available for Rocket League, Fortnite, Apex Legends, fighting games and Call of Duty. Ask about controller-specific mechanics workshops.

Can you help me get scouted?

Our Collegiate Prep program is designed for exactly that. We are not a talent agency, but we produce the highlight reel and paperwork that put you in the strongest position to be seen.

What if I'm not a competitive player — I just want to improve?

Welcome. A big chunk of our membership is adults with day jobs who love the game and want to get better on the hours they have. No prior rank required.

How do you handle player data?

Carefully. See our Privacy Policy for the full picture. Short version: we collect only what we need to coach you, we don't sell it, and you can request deletion at any time.